My biggest issue today was to keep resolving the billing issue with Kylin but had held it until noon. I only worked three hours in the office and took 5 hours off because of the doctober appointments with Holmes and Gillette. Leaving the office at 11:00 am, I stopped by Safeway to refill the medications for all the family members. they were total up to 10 items, so I decided to come back to pick up after the appointments in the evening.
Getting into my van, I found it still an hour away from my test prior to Holmes' appointment, so made the phone call to the Customer Services at Kylin TV. I spent 10 minutes to tell the story to the gal first and she sounded catching it thoroughly. Though she didn't tell me what really happened at their end, I can guess why they over charged twice within a week even they had promised to refund me for the first one: In March, I had my parents' TV package upgraded from 1.0 to 2.0 per their recommendation, a new account was set for 2.0 and they charged me 100 bucks for April monthly charge for 2.0 and some front fees, so the charge for 2.0 won't come until May. For 1.0, since my credit card number was changed by Bank of America, the information wasn't updated in the old account for 1.0 because I had moved on to 2.0, so they weren't able to collect the charge for March for 1.0, which was legit. After they notified me the issue, I called them to check if I could pay on the phone, they asked me to update my credit card information in the account for 1.0. Then, as I shared, they successfully charged me on 3/23/2016. The story for 1.0 should have stopped there because 1.0 service would be terminated on 3/31/2016 and the account would be closed. I bet they did close the account to me because I am not able to access it any more but didn't do it at their side. The collection from my credit card was set up as automatic charge, one was on 15th of the month, another was added on 22nd of the month after I updated my credit card information. Coming into April, their billing system automatically charged me $42.68 on 15th, which had triggered me to settle it with them last Friday. On 22nd, another automatic setup charged me additional $42.68. Now, they promise me to refund $85.36 within 10 days. I told the rep that I trusted her one more time.
However, my parents told me that several channels were not included in 2.0 as it had in 1.0. I asked the rep to add Kylin Package in addition to Great Wall Package with 7 bucks additional charges. Since we dropped one box, the total charge would be 37 Bucks, which would still be lower than before. If everything works out at the end, this will be a better deal.
I spent several hours at Virginia Mason, saw several familiar faces and had many pleasant conversations. However, medical matters were confidential, so I wouldn't elaborate here even for the personal topics. Coming back to Safeway to pick up all refills, I saw 5 gals working at the pharmacy, which was a record. They must be very busy. On my way home, I enjoyed the cool weather and beautiful scenes without the rains. I never meant loving constant rains but they do help cool down the temperature once a while before the summer approaches.
When I walked into the house, my dad told me Kylin had called us on landline but he didn't pick up. The message confirmed that they would refund me within 10 days, which I had learned earlier. I tried to hook up the box to TV in my parents' master bedroom but couldn't succeed. I tried an hour after the dinner, the connection was never really set up. I decided to make another try on Saturday morning before I would call their technical hotline. Actually, I would resolve it in my last attempt the following morning.
Kicking off my weekend fun, I watched the movie named "Blue Crush", which had the background set in Hawaii. It's a beautiful movie and I probably had watched part of it in the past. I hesitated if I should wrap up the diary for Friday or finished my Declaration No.2 for Presidential Campaign before going to sleep finally but didn't do either.
Honestly, I never knew about Prince much but it sounded fans being very sad all over the world.
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