It's 3:46 am on Saturday. Before kicking off my weekend of Carnival by watching the first televised BPL match on NBC Sports Network at 4:45 am, let me finish my diary for Thursday.
I arrived at work at 9:15 am on Thursday, then wrapped up several things and conversations in the morning. When I had a chance to review credit card daily transactions online, I felt so irritated to see another monthly charge from Kylin TV for my parents' Chinese TV program. As I shared before, I upgraded this program from 1.0 to 2.0 last month and they shouldn't charge me anything in April for April because 1.0 program was stopped by 3/31/2016 and 2.0 program wouldn't be charged for until May since April had been charged in March included in a 100 bucks front fee. I had been worried if this could happen, so confirmed with them several times in March. It's why I was so frustrated when I saw the charge coming in again.
I immediately called their customer service and the representative was very nice to check it out for me but the response was so disappointing. She told me because Bank of America issued me a new card as one of their security routine last month, Kylin TV wasn't able to collect my fee for March and this charge was for catching it up. It's definitely not true. I remembered this whole thing of upgrade actually started my updating my credit card information in my old account for 1.0 in early March. Yes, they did delay the charge for March a couple of days but was able to do it on 3/23/2016 when we were in Waikiki, which was clearly stated on my online statement and I clearly remembered seeing it online in our hotel room. I was pretty sure it not being updated in their system but the representative insisted on having me send them the proof of my payment. This Chinese Great Wall Platform has been the primary entertainment for my parents for the last 8 years after they emigrated from China. When we lived in the townhouse in Lynnwood, I had this platform installed through Dish Network. After moving into this house in December, 2009, I tried to relocate that service but the signal from satellite couldn't be brought into our house because the tall trees surrounding our backyard blocked it. Learning this program, which is internet-enabled, on a flier at Ranch 99 a couple of months later, I subscribed the services from Kylin TV and it had entertained my parents very much since then.
Coming back home, I scanned my online transactions on which two charges were clearly specified and sent the two pages to Service@Kylintv.com as the representative directed me earlier. I would call them to follow up on Friday. Compared to 303 bucks new charge for Xfinity, this duplicated charge of $42.68 wasn't humongus. My concern was this to become a nightmare. Especially, I am not able to access the old account for 1.0 any more, so don't know what's going on with my personal information in it. I guess they are trying to kill the old version, so whenever the subscribers upgrade, they close the old account immediately. However, everything would be resolved on Friday, I would explain in my diary later. Now, I am awaiting them to credit this duplicated charge back to my credit card.
To try to squeeze more benefits from Xfinity, I started watching movies on StarZ after dinner. I watched the last 20 minutes of Cinderella first, then Ricki and the Flash in and out of naps. After it ended, I got up to catch up my diary for Wednesday because I planned to go to work earlier on Friday morning, then I would leave earlier to go to Optical Reflections before they would close at 6:00pm. I got a text message from them earlier that my son's contact lenses were ready to pick up.
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