It really becomes nightmare. Toward the end of the day, I accessed my credit card account to find another $42.68 monthly charge from Kylin TV. Last week, I called them 5 times to resolve the over charge made on 4/15 and got the confirmation that they would refund to my credit card account as soon as possible. Four days past, it's not a refund but another over charge. Calling their customer services again, I talked the rep whose name was Kay. She was super nice but couldn't figure out the problem. Obviously their system doesn't talk each other and I couldn't talk to their personnel in Finance Department. As a 20 years veteran in Finance & Accounting, in addition to 10 years Marketing Executive heavily involved in financial decisions, this was crazy to me. Did they try to credit me back but didn't know the difference between credit and debit? Did they play the game with me? Was there really a credit card fraud at their side since I wasn't able to access the old account set up for 1.0 and that webpage was labeled as unsafe? Though it isn't a large corporation, Kylin TV has been in the business for quite a while. I trusted their integrity, so emailed scanned copy of my online transaction to their mailbox per Kay's instruction after coming back home. I have wasted too much time on this ridiculous issue and probably will ask Bank of America to dispute the charges or even block any future charges. This incident reminded me that Hertz keep charging to my credit account 3 months in row on the rental Volvo after I came back from Sweden in last July. I had to call and email their customer services every month then. It was a nightmare. But those charges were legit and their staff at rental car return had warned me for those future charges. I spent much more money on that trip than the recent one in Oahu. But I made tens of thousands extra dollars in stock markets in 2014 and going back to Sweden had been in my plan for a decade. After our recent trip to Oahu, which was as great as the other one in Scandinavia last year, I had monitored my expenses very carefully because I lost tens of thousands dollars in the markets in 2015. This kind of over charges really pissed me off.
Puget Sound Energy sent me a monthly bill through email as well. So far in this week, I have been either billed or charged for almost all monthly fixed expenses: Electric, Gas, Cable/Internet/Landline, Mobile Phone, Homeowner Due. The mortgage will be charged in next week. Wow, I really feel being so poor.
It's 4:28 in the morning on Friday, I will go to work early and then take a half day off.
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